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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Jeffrey Lawn

November 12, 2025

5  out of  5
rating by Jeffrey Lawn
"I'm a State Farm customer and had comprehensive claim way out in the mountains of Colorado. With limited internet access Erin and her team (Hunter and Sarah) went the extra mile calling the claims department and double checking on a few issues for me. They really went the extra mile! Every time I called the office I was able to speak with a human. Every question that I had that they didn't know they called the right department. I even had some issues getting phone calls out here so they facilitated the three way call that we needed have to resolve the situation. 10/10!"
We responded:
"Thank you for the kind words, Jeffrey! We were happy to assist you in connecting with the correct people to handle your claim. We appreciate your continued business. "
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Bwd Bwd

October 9, 2025

5  out of  5
rating by Bwd Bwd
"Arrr, where do I begin with this fine crew o’ scallywags? I s’pose at the beginnin’, aye. I be a lazy dog, the good Lord above knows it true, and these fine lasses — aye, even Hinter among ‘em — have rung me up more times than I can count to remind me o’ me cursed paperwork an’ the ol’ doubloons due, so me ship’s insurance don’t go sinkin’ to the depths! Seven times at least they’ve saved me hide, they have. Helpful as a first mate with a full bottle o’ rum, to a capital T! Why, one week they even called to remind me it were me own birthday! Imagine that, mates — thoughtful as a mermaid singin’ to the moon. Me dealings with this lot have been smoother than sailin’ on a windless sea. The crew’s top-notch — nay, stellar! I reckon one of ‘em might even hail from the stars themselves. I be talking extra terrestrial like. I spy ‘em often about the port, sponsorin’ festivals or lendin’ a hand to the folk, which be more than I can say for them slimy ducks and cold-blooded lizards lurkin’ ‘round. Aye, I’ve even totaled a carriage or two in me time with ‘em, and by Davy Jones’ beard, I walked away from both the wreckage and the debt without a scratch on me purse! If I’ve any gripe at all, ‘tis that they won’t insure me sentient 1963 Volkswagen beetle — claim the blasted thing needs health insurance on account of its thinkin’ brain! (Thanks, President James Monroe, ye landlubber.) But in all truth, mates, this fine crew o’ ladies be marvelous — a real treasure chest o’ kindness and wit. Yarrr! 🏴‍☠️"
We responded:
"Arrr, me hearty! Yer words be a true treasure to this ol’ pirate’s ears! Seven calls to keep yer shipshape paperwork afloat, and not a single doubloon lost to Davy Jones — that be the mark of a crew worthy o’ the Jolly Roger! Aye, remindin’ ye o’ yer own birthday? Why, that’s the kindness o’ a mermaid’s song, sure as the stars guide us through the darkest seas. We be honored to sail alongside a salty dog like yerself, who’s weathered carriages crashin’ and come out with purse intact — a true testament to the might o’ our trusty crew! As for yer sentient ’63 Beetle, mayhap one day we’ll find a way to insure that thinkin’ beauty o’ yours, even if it means parleyin’ with the likes o’ President Monroe’s ghost! Fair winds and followin’ seas to ye, matey! Should ye need us, we’ll be here, ready to man the riggin’ and keep yer ship insured and yer spirit high. Yarrr! 🏴‍☠️⚓"
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Jessi Kohl

October 8, 2025

5  out of  5
rating by Jessi Kohl
"Literal angel on earth. The most helpful and sweetest!! 10/10"
We responded:
"Thank you Jessi! We appreciate the kind words!"
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Garrett Rosenberry

April 25, 2025

5  out of  5
rating by Garrett Rosenberry
"Great service in a timely crunch. 110% recommend this office for all your insurance needs."
We responded:
"Thank you Garrett! I’m glad we were able to assist you! Enjoy your motorcycle!"
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Tamara Hollar

October 29, 2024

5  out of  5
rating by Tamara Hollar
"Sarah was absolutely wonderful! She was very thorough and helped us with all of our needs from auto, home, and life insurance. Answered any questions that we had. Thankful for all her help and the money she saved us each month! Highly recommend!"
We responded:
"Thank you so much Tamara! It’s customers like you that make us who we are! We look forward to a long lasting relationship! "
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patsy peterson

October 3, 2024

5  out of  5
rating by patsy peterson
"From the minute you walk through the door you know you're in the right place. The location is good with plenty of parking. Erin Shank is very knowledgeable in insurance to meet your individual needs. These are hometown people that you know handling your insurance needs. Great staff. I highly recommend this Agent and insurance company."
We responded:
"Thank you for your review Patsy!"
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Whitney Smith

May 6, 2024

5  out of  5
rating by Whitney Smith
"Erin and her team go above and beyond for customer needs. It is truly evident how much they care on a professional and personal level. Thank you for always handling needs thoroughly and with the highest of customer service. Agents are who make State Farm, and Erin Shank and her team are no exception! Highly recommend for your auto, home, and life insurance needs!"
We responded:
"Thank you so much Wendy! We appreciate the feedback and will continue to do great things in our community! "
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Sarah Carter

January 16, 2024

5  out of  5
rating by Sarah Carter
"This State Farm team is extremely helpful and Erin is always a delight to see."
We responded:
"Thank you for the review Sarah! It's always nice to hear that people are satisfied with our service."
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Jason Barnhart

January 14, 2024

5  out of  5
rating by Jason Barnhart
"Erin is just not an insurance agent she’s like family. Quick to respond to my needs and gets the job done. Erin and her staff are the best in the area"
We responded:
"Thank you Jason! You are like family to our office as well! It's been such a pleasure assisting you throughout the years. We always look forward to seeing you!"
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Janet

October 13, 2023

5  out of  5
rating by Janet
"Awesome State Farm office. Hunter is Super!"
We responded:
"Thank you for your review! We think Hunter is pretty great!"
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Austin Lowans

August 1, 2023

5  out of  5
rating by Austin Lowans
"I’ve been with Statefarm since I got my license at 16 and Erin has always been awesome with whatever needs I have! Whether it was insurance, auto loan, or credit cards she will get you right. She is the best around!"
We responded:
"Thank you for your review Austin! We appreciate your business and love having you as a part of the State Farm family! "
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Kristen Harding

August 1, 2023

5  out of  5
rating by Kristen Harding
"Erin and all the workers at Erin shank state farm are the best around! Always a pleasure dealing with them!"
We responded:
"Thanks Kristen! We appreciate the great review! "
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judy grier

August 1, 2023

5  out of  5
rating by judy grier
"I have been with State Farm for over 20 years. They have always been attentive to all my questions. Erin and her team are top notch individuals who really care and understand your needs."
We responded:
"Thank you, Judy! We love hearing reviews like this! We do our best to understand your financial needs. Our team cares about our clients and their insurance. Thank you for choosing Erin Shank State Farm! "
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C N

August 1, 2023

5  out of  5
rating by C N
"Kind, knowledgeable, and understanding! This office is great and I highly recommend it to anyone looking for insurance."
We responded:
"Thank you for the 5 star review! Recommendations like yours help our insurance business thrive! "
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Autumn Emenhizer

July 31, 2023

5  out of  5
rating by Autumn Emenhizer
"Great service, been there for years"
We responded:
"We enjoy having you as a part of our State Farm Insurance family Autumn! We look forward to many more years to come. Thank you for your review! "
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Toma Price

July 31, 2023

5  out of  5
rating by Toma Price
"When life hands you the unexpected you couldn’t ask for a more professional team than Erin and her staff they definitely go above and beyond and work tirelessly, to ensure whatever issues you where facing are resolved quickly, if you are looking for that personal hometown agent Erin and her team are what your looking for."
We responded:
"We are grateful for your review Toma! We truly cherish having Waynesboro as our home town. We enjoy being active in our community! Thank you for allowing us to service your insurance needs. We appreciate you as a member of our State Farm family! "
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Mandy Bressler

July 6, 2023

5  out of  5
rating by Mandy Bressler
"I absolutely love Erin and her entire staff. They are always helpful with any questions or concerns that I may have regarding my policy. They also do so much for our community!"
We responded:
"Thank you so much for your review Mandy! We do our best to help you understand your insurance. We enjoy being a part of such a wonderful community and take pride in being able to lend a helping hand! Many thanks for your continued partnership. "
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Sara Jackson

February 23, 2023

5  out of  5
rating by Sara Jackson
"Great rates!"
We responded:
"Thank you for the review Sara! We want to give you the best rate we offer from the start!"
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Tammy Kauffman

January 19, 2023

5  out of  5
rating by Tammy Kauffman
"Our son totaled his Mustang and I was so stressed and upset but Erin Shank State Farm and all of her staff made it painless."
We responded:
"Thank you so much Tammy! We want to make sure that you have a peace of mind when it comes to insurance. We are glad we were able to help! "
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Kylie Emory

December 12, 2022

5  out of  5
rating by Kylie Emory
"Hunter was phenomenal and made sure to listen to my wants and needs!"
We responded:
"Thank you so much for your review! We are so happy that Hunter was able to give you amazing service! "
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Fawnia Giffin

September 29, 2022

5  out of  5
rating by Fawnia Giffin
"Erin & her staff are great to deal with…they’re very knowledgeable & will help you get the coverages that you need for home, auto & life."
We responded:
"Thank you so much for the review Fawnia. This is what we like to hear!"
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Shannon Lauer

September 25, 2022

5  out of  5
rating by Shannon Lauer
"Erin and her team are great to work with! Very friendly and helpful."
We responded:
"Thank you Shannon!"
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Print Chiao

August 18, 2022

5  out of  5
rating by Print Chiao
"I switched my 13 years insurance to State Farm after having a professional and detail consultation with Sarah Hartman. She is a client central insurance profession with patience to listen client needs. So glad to be directed to this office and have her timely arrangement."
We responded:
"Chiao, thank you so much for your review! We strive to provide client centered service and we're glad Sarah was able to work with you to start your policy. Welcome to our office!"
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Jenna DeMarco

July 5, 2022

5  out of  5
rating by Jenna DeMarco
"Moving to the area, I needed a new insurance company and found Erin due to her close location. From start to finish, I have had a wonderful experience with Erin and her team. When helping me set up my coverages, they reviewed what I had, helped me understand any differences from their options, and helped me find the best package for me, all while saving me money. Erin also followed up with a meeting to make sure I was fully covered. She spent time asking questions, making recommendations and suggestions to someone new to the area. It's clear from the sponsorships she has and from the way she speaks about and knows her community that she genuinely cares. Her responsibility is to make sure I am covered and protected and it's clear she takes that seriously but also takes it a step farther and genuinely spends time to understand her clients. She is everything I want in an agent and I would definitely recommend her to others."
We responded:
"Thank you Jenna! We aim to make moving to a new area easy and stress free. We are happy that Erin and her team was able to get to know you and help you with the best solution for you!"
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John Shockey

May 29, 2022

5  out of  5
rating by John Shockey
"Very informative."
We responded:
"We apprechiate your review John!"